Cancellation & Refund Policy

Last Updated: January 2025

1. Cancellation Policy

You may cancel your subscription to Pagatur Software services at any time. Cancellation requests must be submitted through your account dashboard or by contacting our support team at contactus@pagatursoftware.com.

Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will continue to have access to all services until the subscription expires
No further charges will be made to your account after the current billing period

2. Refund Policy

2.1 Subscription Fees

Subscription fees are generally non-refundable. However, we may consider refund requests on a case-by-case basis under the following circumstances:

Technical issues that prevent you from using the service and cannot be resolved by our support team
Duplicate payments made in error
Service discontinuation by Pagatur Software

2.2 Free Trial Period

If you cancel during the free trial period, you will not be charged. No refund is applicable as no payment has been processed.

2.3 Refund Processing

Approved refunds will be processed within 7-14 business days to the original payment method. Refunds may take additional time to appear in your account depending on your financial institution.

3. Non-Refundable Items

The following items are non-refundable:

Usage-based charges (e.g., WhatsApp API conversation charges)
One-time setup fees
Custom development services
Services used or consumed during the billing period

4. Service Modifications

If Pagatur Software modifies or discontinues a service that you have paid for, we will provide you with:

At least 30 days notice before significant changes
A prorated refund for the unused portion of your subscription, if applicable
Alternative service options, where available

5. Chargeback Policy

If you initiate a chargeback or dispute a payment without first contacting our support team, your account may be suspended or terminated. We encourage you to contact us directly to resolve any payment issues.

6. Requesting a Refund

To request a refund, please contact our support team with the following information:

Your account email address
Transaction ID or invoice number
Reason for refund request
Any relevant documentation

Email: contactus@pagatursoftware.com
Phone: (+91) 9059160438, 9581452186

7. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

8. Contact Information

For questions about cancellations or refunds, please contact us at:

Pagatur Software Private Limited
306, Star Rajahamsa, Anantapur, Andhra Pradesh - 515001
Email: contactus@pagatursoftware.com
Phone: (+91) 9059160438, 9581452186